Freedom of information response

Citizen records

Publication date: 
Tuesday 16 June 2020
Request: 
  1.       How much of the information you store and manage for local citizens (for example, council tax records, social care records, planning applications, parking permits and supporting documents, spreadsheets and scanned images ) is digitalised?

 

  • 0%
  • 1-25%
  • 26-50%
  • 51-75%
  • 76-99%
  • 100%
  1.       Does your local authority use a content services (document management) solution to store and manage this information?  

 

  • Yes, we have done this since 2019 or earlier
  • Yes, we have started doing so in the last four months (since January 2020)
  • No, but we are planning to do so in next 3-6 months
  • No, but we are planning to do so in the next 9-12 months  
  • No, we do not plan to do this

 

  1.       Does your local authority use a content services (document management) solution to share this information with external third parties, including other government agencies and trusted partners (for example, private healthcare or social care providers)?

 

  • Yes, we have done this since 2019 or earlier
  • Yes, we have started doing so in the last four months (since January 2020)
  • No, but we are planning to do so in next 3-6 months
  • No, but we are planning to do so in the next 9-12 months  
  • No, we do not plan to do this
  1.       Does your local authority use a content services (document management) solution to enable staff to access this information when working remotely? 

 

  • Yes, we have done this since 2019 or earlier
  • Yes, we have started doing so in the last four months (since January 2020)
  • No, but we are planning to do so in next 3-6 months
  • No, but we are planning to do so in the next 9-12 months  
  • No, we do not plan to do this

 

  1.       Does your local authority currently offer your local citizens online access to their own records?

 

  • Yes, they can access all of their own digital records online
  • Yes, they can access at least some of their own digital records online
  • No, they cannot access their own digital records online
Response: 
  1. 76 – 99%
  2. Yes, we have done this since 2019 or earlier
  3. Yes, we have done this since 2019 or earlier
  4. Yes, we have done this since 2019 or earlier
  5. No, they cannot access their own digital records online

You are free to use any information supplied to you for your own use, including non-commercial research purposes.  However, any other type of re-use, for example, by publishing the information or issuing copies to the public will require the permission of the copyright owner.

Where the copyright is owned by Thurrock Council, you must apply to the Council to re-use the information.  Please email information.matters@thurrock.gov.uk if you wish to re-use the information you have been supplied. For information where the copyright is owned by another person or organisation, you must apply to the copyright owner to obtain their permission.

Request reference:
FOI 10012