Freedom of information response
Copies of any internal documents or policies used by the council when deciding how much compensation
Publication date:
Monday 29 January 2024
Request:
One of the remedies that the Ombudsman suggests as a result of complaints that are upheld is that compensation / redress payments should be made to the complainant.
Please provide copies of any internal documents or policies used by the council when deciding how much compensation / redress should be made to members of the public following complaints they have made.
Response:
There is not an internal policy in place detailing compensation/redress for complaints. Complaints are assessed on a case-by-case basis and we use Ombudsman Guidance on remedies and/or previous findings, when considering offering compensation as a remedy.
Request reference:
FOI 13355