Freedom of information response

Data Modelling Services

Publication date: 
Tuesday 26 November 2019
Request: 

1. Which council services / departments are using the Xantura system for homelessness prevention?

2. Which council services / departments are using the Xantura system for ASB profiling?

3. Which council services / departments are using the Xantura system for informed debt collection?

4. How many Thurrock residents have been profiled for ASB?

5. How many of those profiled for ASB have led to a police investigation and / or arrest?

6. What information / data was used by the system in the process of ASB profiling?

7. How many Thurrock residents have been profiled for potential homelessness
8. What information / data was used by the system in the process of profiling residents?
9. How many Thurrock residents have been profiled for informed debt collections?
10. What information / data was used by the system in the process of profiling residents?

11. Where is the profile data stored and how long is it stored for before being destroyed?

Response: 

1. Housing

2. Community Safety.

3. Revenues and Benefits.

4. Please can you clarify what you mean by your term “profiling”. However, in the context of how the system actually works, we believe our answer is zero.

5. None: The system is intended try and identify victims (not perpetrators) that are vulnerable and those that may by subject to repeat victimisation.

6. We are currently still in the process of testing and refining output stages of the project but ASB Data sets will be the primary data feeds .

7. Please can you clarify what you mean by your term “profiling”. However, in the context of how the system actually works, we believe our answer is zero.

8. We are currently still in the process of testing and refining output stages of the project but the main data sets will debt related - so we can identify people that may need additional financial support to avoid homelessness.

9. Please can you clarify what you mean by your term “profiling”. However, in the context of how the system actually works, we believe our answer is zero.

10. We are currently still in the process of testing and refining output stages of the project but the main data sets are likely to be debt owed to the council plus some vulnerability flags so that we can ensure we are sensitive to wider issues when we are collecting debt.

11. Pseudonymised Data is stored in a secure, ISO accredited data centre and any derived data is overwritten when new data is received.

You are free to use any information supplied to you for your own use, including non-commercial research purposes.  However, any other type of re-use, for example, by publishing the information or issuing copies to the public will require the permission of the copyright owner.

Where the copyright is owned by Thurrock Council, you must apply to the Council to re-use the information.  Please email information.matters@thurrock.gov.uk if you wish to re-use the information you have been supplied. For information where the copyright is owned by another person or organisation, you must apply to the copyright owner to obtain their permission.

If you are dissatisfied with the way in which the council have managed your FOI request you can pursue an Internal Review by contacting us using the above email address.  Your request will be considered by the Strategic Lead for Information Management who will update you with the outcome of the review. 

If you remain unhappy following the outcome of your Internal Review you may wish to refer your case to the Information Commissioner’s Office (ICO), details of this organisation can be found at www.ico.org.uk . Please be advised that the ICO will not consider your case until they have confirmation that you have already been through the Internal Review stage with the council.

Request reference:
FOI 9541