Freedom of information response
Digital transformation needs of UK public sector organisations.
1. When was your last networking (LAN, Core & Edge refresh, and when is the next refresh planned?
1a. What would you like to improve upon in your next refresh?
1b. Could you please confirm the supplier for your current contract and the vendor that you are using ?
2. When was your last Wi-Fi refresh, and when is the next refresh planned?
2a. What would you like to improve upon in your next refresh?
2b. Could you please confirm the supplier for your current contract and the vendor that you are using ?
3. When was your last telephony or Unified Communications refresh, and when is the next refresh planned?
3a. What would you like to improve upon in your next refresh?
3b. Could you please confirm the supplier for your current contract and the vendor that you are using ?
4. Do you currently use SD-WAN or SASE, if not it this something that you are planning to do?
4a. If yes, could you please confirm the supplier for your current contract and the vendor that you are using ?
5. How many users do you currently have in your contact centre?
5a. What would you like to improve upon with your contact centre
5b. Could you please confirm the supplier for your current contract and the vendor that you are using?
1. When was your last networking (LAN, Core & Edge refresh, and when is the next refresh planned? Core Refresh - 09/2019 , Edge Refresh - rolling. No date set for core refresh, no EoL announcement from vendor
1a. What would you like to improve upon in your next refresh? N/A
1b. Could you please confirm the supplier for your current contract and the vendor that you are using? MLR Networks, Cisco
2. When was your last Wi-Fi refresh, and when is the next refresh planned? 03/2019, APs still in lifecycle. Controller refresh 04/2024
2a. What would you like to improve upon in your next refresh? Virtualised controllers
2b. Could you please confirm the supplier for your current contract and the vendor that you are using? MLR Networks, Cisco
3. When was your last telephony or Unified Communications refresh, and when is the next refresh planned? In progress now
3a. What would you like to improve upon in your next refresh? N/A
3b. Could you please confirm the supplier for your current contract and the vendor that you are using? Britannic, Mitel / AudioCodes / MS Teams
4. Do you currently use SD-WAN or SASE, if not it this something that you are planning to do? No & No
4a. If yes, could you please confirm the supplier for your current contract and the vendor that you are using? N/A
5. How many users do you currently have in your contact centre? 75
5a. What would you like to improve upon with your contact centre - Softphones
5b. Could you please confirm the supplier for your current contract and the vendor that you are using? Britannic, Mitel