Freedom of information response

Does your council have homelessness staff on-site at a council building to assess people approaching as homeless? (ie can people who are homeless go to council offices in person and be assessed by a person face-to-face).

Yes the office has a member of the homeless team available to see a client face to face if that client cannot access the online homeless portal for what ever means.

If so, are the staff full time or part time? How many full time staff are there?

Full time, there are 12 full time staff covering the duty on a rota basis.

If full time, what happens at the weekend?

All homeless queries are sent to the out of hours officer, who accesses the needs of the client by conducting a concise telephone assessment

If part time, how many are there and how many days a week are people working in person?

N/A

If the council has no staff available for in person approaches, how do people approach the council?

N/A The council provides a service 24/7,  during the working day and in the evenings, weekends and all bank holidays.