Freedom of information response

1. How much was your total ICT/Digital Service salary (internal staff) budget for:

a. 2022/23 =£2.4M

b. 2023/24 = £2.8M

2. If relevant, how much was your total ICT/Digital Service salary costs (external supplier)? N/A

3. How many full-time equivalent (FTE) staff did you employ across the whole organisation for:

a. 2022/23 - 2800

b. 2023/24 -2700

4. How many end users does your ICT/Digital Service support, including part-time employees or other staff?

5. How many FTE staff did you employ within your ICT/Digital service for:

a. 2022/23 - 47

b. 2023/24 = 50

6. How many teams/service delivery areas do you have within your ICT/Digital service? Please specify their team names and number of FTEs in each team. Procurement 3, Service desk 4, Field services 3 Networks and Telephony 4, Infrastructure 6 Applications 20, Management 5, Business partner 2,

7. How much was your total salary breakdown (internal and external if relevant) by service delivery area for:

2022/23 - Procurement £82k, Service desk £135K, Field services £144 Networks and Telephony £128k Infrastructure £340k Applications £616k, Management £522k, Business partner £146k, PM £214k

d. 2023/24 - Procurement £162k, Service desk £149K, Field services £191K Networks and Telephony £142K, Infrastructure £353k Applications £871k, Management £464K, Business partner £77k RPA £206k

8. How many teams/service delivery areas do you have within your ICT/Digital service? Please specify their team names and number of FTEs in each team. See Q6

9. What are your total costs for your ICT/Digital service, including salaries, license costs, hardware and software etc? £4.16M

10. How many service requests did your ICT/Digital service receive in: (please break down by ICT team where that information is available)

a. 2022/23 - 20826

b. 2023/24 – 12748 as at 1 Nov 24

11. What is your ICT/Digital service model: A

a. In-house ICT

b. Outsourced ICT. If outsourced, since what date and what ICT model were you using prior to this?

c. Shared with other Councils/Organisations. If shared, with who?

d. Hybrid (In-house/Outsource etc). If hybrid, which functions/service delivery areas are in-house and which are outsourced?

12. Have you previously outsourced or shared your ICT/Digital service with any organisations? If so, with who and when did this end? Serco – 15 December 2016

13. On what basis do you calculate your ICT budget? (e.g. actual consumption from previous year, number of users, etc.) Baselined from previous year

14. Please provide copies of any 2023/24 IT Department Documents;- these types of documents have detailed information on the department's future plans and strategies. These documents could include: ICT Strategy/Plan, Available on website

ICT Department Plan, ICT Financial Plan 2. ICT Org Chart;- with names and job titles – We can provide posts only