Freedom of information response

Meals on Wheels:

Publication date: 
Thursday 2 July 2020
  1. How many meals on wheels were distributed by your council in each of the last five calendar years?
  2. What was the cost of a meal to users in 2011 and now in 2020?
  3. How many users of your meals on wheels service were registered in 2011 and now in 2020?
  4. How many complaints did your service receive in 2011 and 2020 (so far)? And for 2020 can you provide details of the types of complaints received – cost of meals, cold food etc
  5. If you no longer offer a meals on wheels service when did you discontinue it?


  • 2015 = 38,555
  • 2016 = 41,990
  • 2017 = 40394
  • 2018 = 38,332
  • 2019 = 30,109
  • 2020 = 12,899 (January–May)
  1. The cost of meals in 2011 for those that are assessed as requiring a meal provision through ASC was £4 per meal, this charge remains the same for 2020.

Private clients pay £6 per meal and anyone requiring a tea-time meal is charged £2.75 per meal

  1. In 2011 there were 339 users of the service. In 2020 (January–May) there are 151 users of the service

(Please note these figures are taken from LAS and would therefore not include any private clients)

  1. As of June 2020, there has not been any complaints.  

In 2011 there were 82 complaints, this however is not reflective of complaint numbers the service received. Complaints regarding the service have always been very low, however in 2011 complaints were high. To explain, a new Meals on Wheels contract had just commenced and the number of complaints were due to the service provision being new. Although the FOI request hasn’t asked for type of complaint for 2011, I thought it helpful to include a breakdown as follows –

  • 50 = quality of the meal (i.e. didn’t taste nice)
  • 22 = timing of meal being delivered
  • 1    = portion size
  •  6   = cooking (i.e. under/over-cooked)
  •  3   = presentation of the meal
  1. N/A

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Request reference:
FOI 10050