Freedom of information response

NATIS Complaints process

Publication date: 
Wednesday 17 April 2024
Request: 

I am writing to make a request under the Freedom of Information Act 2000.

I have tried to find out this information on the Council websites but I have not been able to find it, if it is published, then please can you provide a link to the relevant page.

My enquiry follows on from FOI 13374.

In that response it was stated that

"The National Investigation Service (NATIS) is a department within Thurrock Council created to investigate serious crime in collaboration with government and law enforcement organisations across the UK where public authorities and their schemes are targeted."

It was also stated that

"NATIS is a department of Thurrock Council and occupy office space within Thurrock Council estate. All NATIS staff are employed by Thurrock. All administrative tasks including post collection are carried out by NATIS staff with the direct support of Thurrock Council."

Based on the above, please provide a copy of the business agreement, contract, letter of understanding or similar document that authorises a Unitary Authority such as Thurrock to use a .police.uk web address, as used by NATIS (www.natis.police.uk)

Also, please can you provide the following

  • the name of the portfolio holder within Thurrock for NATIS (as it is not on the NATIS website)
  • the complaints process for NATIS (as it is not present on the website), and,
  • if a complaint was made, and the person was not satisfied by the outcome, would escalated complaints be handled by the Local Government and Social Care Ombudsman or the Independent Office of Police Conduct?

As ever, thank you in advance for your assistance with this enquiry.

I am happy to receive any information electronically.

Response: 

1. Please provide a copy of the business agreement, contract, letter of understanding or similar document that authorises a Unitary Authority such as Thurrock to use a .police.uk web address, as used by NATIS (www.natis.police.uk).

The authority for NATIS to use a .police.uk address was provided by the College of Policing, who are the domain controllers.

2. The name of the portfolio holder within Thurrock for NATIS (as it is not on the NATIS website).

Cllr Andrew Jefferies.

3. The complaints process for NATIS (as it is not present on the website)

The complaints process can be found via : General complaints | How to complain | Thurrock Council

4. If a complaint was made, and the person was not satisfied by the outcome, would escalated complaints be handled by the Local Government and Social Care Ombudsman or the Independent Office of Police Conduct?

The Local Government and Social Care Ombudsman.

Request reference:
FOI 13627