Freedom of information response

Noise complaints Proctor & Gamble Site

Publication date: 
Tuesday 10 December 2019
Request: 

1. Records of complaints from local residents concerning odour and/or noise nuisance from the Proctor & Gamble Site from 1 November 2017 to present day. In this regard, we are aware that you will need to redact the personal information of complainants but we should be grateful if you would kindly leave visible the street names from which the complaints originate.

2. Any notices served on the operator Proctor & Gamble in relation to odour and/or noise nuisance from the site since 1 November 2017.

3. Any records, attendance notes, memos, reports (or similar) relating to monitoring/site inspections/site visits carried out in relation to odour and/or noise nuisance from the site since 1 November 2017 to present day.

Response: 

Thurrock Council Environmental Health has received fewer than 5 complaints with regard to odour since 1st November 2017 and none with regard to noise. We are not able to provide you with street names as there is a low number involved.

The release of this information could identify individuals which would constitute their personal data under the Data Protection Act

There is no prior expectation on the part of these individuals that their personal information would be published in the wider public domain under the FOI Act

Personal data of any other person is exempt under section 40 (2) of the Data Protection Act.

However in the interests of transparency we are able to provide this information to you categorised as fewer than 5 to give you an indication of the figures

Thurrock Council Environmental Health has not served any notices in relation to noise and/or odour on Proctors and Gamble since 1st November 2017.

Thurrock Council Environmental Health has not undertaken any inspections, site visits or monitoring visits to Proctors and Gamble since 1st November 2017. Proctor and Gamble operate under an Environmental Permit issued by the Environment Agency (EA) and it is the EA who undertake such visits.

You are free to use any information supplied to you for your own use, including non-commercial research purposes.  However, any other type of re-use, for example, by publishing the information or issuing copies to the public will require the permission of the copyright owner.

Where the copyright is owned by Thurrock Council, you must apply to the Council to re-use the information.  Please email information.matters@thurrock.gov.uk if you wish to re-use the information you have been supplied. For information where the copyright is owned by another person or organisation, you must apply to the copyright owner to obtain their permission.

If you are dissatisfied with the way in which the council have managed your FOI request you can pursue an Internal Review by contacting us using the above email address.  Your request will be considered by the Strategic Lead for Information Management who will update you with the outcome of the review. 

If you remain unhappy following the outcome of your Internal Review you may wish to refer your case to the Information Commissioner’s Office (ICO), details of this organisation can be found at www.ico.org.uk . Please be advised that the ICO will not consider your case until they have confirmation that you have already been through the Internal Review stage with the council

Request reference:
FOI 9578