Freedom of information response

1. What system do you use to take online payments from service users, and who supplies it?

Supplier name: Civica

Product name: CivicaPay (Secure Payment Software)

2. When did you start using this system? 19th January 2021

3. When does the contract end for this system?

April 2025

4. What is the annual cost of the system?

£87,000

This cost covers various modules, including:

• Distribution module
• Maintenance
• Estore Internet Payments
• ATP (Automated telephone payments line)
• Web Pay (Customer services management)
• Integrated payments via eforms
• Midcall security functionality

5. Where is the system hosted? Please specify if it is hosted by the council in its own data centre, hosted by the council in its own cloud environment (such as AWS or Azure), hosted by the supplier as a discrete instance, or hosted by the supplier as a true software as a service.

The system is not hosted in the Thurrock Council data Centre.

It is hosted by Civica Pay in their cloud; it is provided as a full ‘software as a service’ platform, it does have Thurrock branding applied to it.

The Civica datacentre is located in Luton, with the failover location in Farnborough

6. How does the system integrate with the other elements of your online service delivery platform?

Integrations use APIs (Application programming Interfaces).

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