Freedom of information response

Remote workers/Flexible workers

Publication date: 
Tuesday 10 March 2020
Request: 

1. How many of your employees work with children or vulnerable people (e.g. social workers, or those who work in fostering, education or child and adult care)?

2. How many of your employees who work with children or vulnerable people are ‘remote workers’ or ‘flexible workers’ (i.e. they perform some of their duties away from a fixed/office location – for instance, performing home visits or working from home outside of regular office hours)?

 

All the below questions relate to those employees who work with children or vulnerable people, and are also considered ‘remote workers’ or ‘flexible workers’ as identified in questions a. and b. above

3. Do you provide these employees with any of the below devices so that they can perform their jobs outside of the office (indicate all that are applicable)?

Basic mobile phone

Smartphone

Tablet

Laptop computer

Desktop computer

4. Are they able to perform the following tasks on these council-provided devices?

Access centrally stored information on the individuals they are dealing with

Save information on their cases or specific individuals to the device

Save information on their cases or specific individuals to central storage that isn’t on the council-provided device (e.g. through a VPN connection)

Communicate with colleagues over email

Use collaboration tools (e.g. Microsoft Teams, Slack, WhatsApp)

Communicate with the specific children or vulnerable people they are working with (e.g. over email or instant messaging)

Communicate with people who work outside the organisation (e.g. contractors or other public services)

Personal tasks – e.g. visiting non-work-related websites or accessing personal email accounts

5. How many of these employees have complained to the organisation that they could not perform work they need to on their council-provided device (e.g. because of issues with the device, difficulty accessing information, or a lack of training) in the past 12 months?  

6. Do you prevent these employees from using their own personal devices for work-related tasks due to concerns over data privacy?

Yes, we prevent all tasks

Yes, we prevent some tasks

No, but they have to take specific actions – e.g. installing security on their device, using specific vetted applications

No

Don’t know

7. Are you aware of any of these employees sharing their personal mobile phone number for work purposes when instructed not to? If possible, how many have done so?

Response: 

1. 1058

2. All staff have access to work remotely

3.

Basic mobile phone - Yes

Smartphone - Yes

Tablet - Yes

Laptop computer - Yes

Desktop computer - Yes

4.

Access centrally stored information on the individuals they are dealing with -Yes

Save information on their cases or specific individuals to the device - No

Save information on their cases or specific individuals to central storage that isn’t on the council-provided device (e.g. through a VPN connection) - No

Communicate with colleagues over email - Yes

Use collaboration tools (e.g. Microsoft Teams, Slack, WhatsApp) - No

Communicate with the specific children or vulnerable people they are working with (e.g. over email or instant messaging) - No

Communicate with people who work outside the organisation (e.g. contractors or other public services) - Yes, via email

Personal tasks – e.g. visiting non-work-related websites or accessing personal email accounts - No

5. None

6.

No, but they have to take specific actions – e.g. installing security on their device, using specific vetted applications

7. This is a disciplinary offence and is treated as such in the event that staff do.

You are free to use any information supplied to you for your own use, including non-commercial research purposes.  However, any other type of re-use, for example, by publishing the information or issuing copies to the public will require the permission of the copyright owner.

Where the copyright is owned by Thurrock Council, you must apply to the Council to re-use the information.  Please email information.matters@thurrock.gov.uk if you wish to re-use the information you have been supplied. For information where the copyright is owned by another person or organisation, you must apply to the copyright owner to obtain their permission.

Request reference:
FOI 9810