Freedom of information response

1.         Does your Council provide a Careline/Warden Call service to residents?

Yes / No

If your answer is No, then please return FOI but disregard questions 2-10

2.         How many connections (approximately) do you have?

Please detail…

Dispersed – Approx. 4300

Hardwired (independent living) – 18 properties

Hardwired (extra care) – We have 55 base stations which cover the pendant alarms, 55, bathroom pull cords, smoke and heat detectors

3.         Do you use an external provider for Careline monitoring? If so, can you please detail: - No

• Name of monitoring centre/ provider with contract start/end date

• Not applicable as council run (disregard questions 5-9 and answer questions 4 & 10 only)

4.         Do you have any intention to outsource your Careline monitoring in the next 3 years? - No

5.         What is the annual value of your monitoring contract? – N/A

6.         What is the ‘per connection’ charge of your monitoring contract (per week/month/annual as preferred)? N/A

7.         Are happy with the performance of your careline monitoring provider? N/A

8.         What tender framework/ portal does the council use for the procurement of careline monitoring? N/A

9.         For your future monitoring services tender, will you include equipment maintenance/upgrades or keep separate? N/A

10.       Who is the main person(s)/ decision maker (s) or team – who would be responsible for your Telecare monitoring centre - name/title/direct dial number/email? In issuing our response the Council has applied Section 40 exemption, please see below.

Unfortunately we are unable to provide in full the information you have requested.  We do hold the information but an absolute exemption applies.  Personal Information (Section 40,2)

Personal data of any other person (third party data) is exempt under section 40(2) if disclosure would breach one of the data protection principles. This aspect of Section 40 is an Absolute Exemption and is therefore not subject to the Public Interest Test.

The names of officers working for the Council is personal data specific to them. It is therefore subject to the provisions of the Data Protection Act. Information can be withheld if its disclosure would be likely to breach one or more of the Principles of the Data Protection Act. There is no prior expectation on the part of team Managers (or other officers working below the level of Director) that their names and job titles / positions would be published into the wider public domain under FOI. A disclosure made under FOI constitutes a publication to the world at large. We believe that to disclose this would be likely to breach the first Principle of the Data Protection Act by unfairly contravening their right to privacy and confidentiality in the work place.

If you are dissatisfied with the way in which the council have managed your FOI request you can pursue an Internal Review by contacting us using the above email address. An internal review must be submitted within 40 working days of your original reply. Your request will be considered by a senior member of the Information Management Team who will update you with the outcome of the review.

If you remain unhappy following the outcome of your Internal Review you may wish to refer your case to the Information Commissioner’s Office (ICO) and details of this organisation can be found at www.ico.org.uk . Please be advised that the ICO will not consider your case until they have confirmation that you have already been through the Internal Review stage with the council.