Freedom of information response

Telephony/ Communication

Publication date: 
Monday 18 November 2019

1. Which manufacturer (PBX or VOIP) are you using as your core telephone system?

2. Approximately how many extensions does the system support across your organisation?

3. Who is the incumbent/support partner for the maintenance of your VOIP/PBX?

4. How many of those extensions are contact centre/customer service agents?

5. When does your PBX/VOIP support contract expire?


1. Mitel

2. 2300

3. Britannic technologies

5. 100

6. 30/11/21

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Request reference:
FOI 9523