Freedom of information response

Telephony/ Communication

Publication date: 
Monday 18 November 2019
Request: 

1. Which manufacturer (PBX or VOIP) are you using as your core telephone system?

2. Approximately how many extensions does the system support across your organisation?

3. Who is the incumbent/support partner for the maintenance of your VOIP/PBX?

4. How many of those extensions are contact centre/customer service agents?

5. When does your PBX/VOIP support contract expire?

Response: 

1. Mitel

2. 2300

3. Britannic technologies

5. 100

6. 30/11/21

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Request reference:
FOI 9523