1) The number of times between 1st April 2018 and 31st March 2019, or the nearest available twelve month period, that private bailiffs/enforcement agents have been instructed to enforce debts to the local authority relating to each of the following;
a. Council tax
c. Housing Benefit overpayments
d. Business Rates
e. Commercial Rents
f. Any other debt types, including any other overpayments
By “private bailiffs/enforcement agents” we mean those who are self-employed or who work for private companies, including as high court enforcement officers. Please include cases where local authority employees have visited a property to enforce a warrant of control.
2) Do you signpost residents to one or more free debt advice agencies as part of your collections process? (Yes/No) If so, which charities?
3) Have you adopted the Standard Financial Statement (or Common Financial Statement) as a tool for objectively assessing income and expenditure as part of your collections process? (Yes/No)
4) Do you have a formal policy in place for dealing with residents in vulnerable circumstances as part of your collections process? (Yes/No)
5) Do you currently have a policy of exempting recipients of Council Tax Support from the use of bailiff action? (Yes/No)
6) Have you adopted the Citizens Advice/Local Government Association Council Tax Protocol? (Yes/No)
c. Not Available
f. Not Available
2) Yes, Citizens Advice, National Debt Line, StepChange, Christians Against Poverty CAP, MIND
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