Help during power cuts

UK Power Networks support

UK Power Networks (UKPN) owns and maintains the electricity network in Thurrock. They sort out the problem when there's a power cut.

UK Power Networks – report power problems

You should not contact your electricity supplier or the council to report a power cut

Help for vulnerable people

UK Power Networks keeps a list of customers who would feel particularly vulnerable during a power cut. They use this list to offer extra help if it's needed.

You can apply to be included on the list if either you:

  • are dependent on medical equipment
  • are chronically ill
  • have a disability
  • are visually impaired or blind
  • are hearing impaired or deaf
  • are elderly
  • run a nursing or residential home
  • have a young baby in your household

Other cases can be included if you think you would be particularly vulnerable during a power cut.

Help that can be offered

UKPA can't restore the power more quickly for vulnerable people but they can:

  • call to warn if bad weather in the area could cause a power cut, and offer advice on how to prepare
  • offer a special priority phone number you can call during a power cut
  • provide hot meals or book you into a hotel
  • provide a generator for those with medical equipment
  • keep you updated with text messages or phone calls
  • with your agreement, ask the British Red Cross to visit your home for extra help and support

Apply to be included

If you or someone you know in Thurrock could benefit from this service, you can apply by contacting UKPN below.

UK Power Networks – apply for priority service

UK Power Networks priority service register
Customer Relations team, UK Power Networks, Fore Hamlet, Ipswich, IP3 8AA

: 0800 31 36 105 from a landline or 0333 32 32 105 from a mobile