Missed bins
Sometimes we may not be able to collect your waste on the day we said we would.
This can be due to events we cannot control, such as:
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roads being blocked by badly parked cars
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heavy traffic or delays at tipping sites
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snow, ice, or flooding on roads
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a vehicle breakdown
Reasons we may not collect your waste
Your waste will not be collected if:
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it was not at the edge of your property by 6am
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it contained the wrong type of waste – check what type of waste goes in each container
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there was too much waste or where applicable the bin lid was not fully shut
Reporting that your waste collection has been missed
If you have presented the waste type at the properties approved collection point correctly, on its scheduled day of its collection as per our requirements and we have not collected your waste as planned. Before close of business that day, or left a bin tag/sticker informing you why your waste has not been collected, you can report the collection as being missed online using our 'Report a missed waste collection' form below.
You must report any missed waste collection before on the day your midnight on the second working day after your collection was due – working days are Monday to Friday, unless there are changes for public holidays. Any later, and you will not be able to report the collection missed.
On receiving a valid report of a missed collection, we will return to collect your waste with two working days.
Report a missed bin collection
About our residential waste and recycling collection services
Each morning, our teams set out to collect waste from more than 40,000 waste containers within the borough.
We collect residential waste throughout the day, which means your waste may be collected at various/separate times on the day of its collection.
Our drivers will only take vehicles down a road if they decide it is safe to do so without putting other road users, property, or staff at risk.’