Work will take place to review how the borough's bins are collected and a new interim service will see general waste collected weekly and alternate fortnightly collections of recycling and garden waste take place.
The review will look at all aspects of household waste collections to create to create a sustainable and reliable service which meets residents' needs and can be delivered consistently on budget.
Cllr Andrew Jefferies, Leader of Thurrock Council and Cabinet Member for Environment, said: "It is clear that bin collections cannot carry on as it has been
"I have heard what residents had to say and I am determined that we find a long-term solution to the issue of bin collections – that is what the strategic review we have approved this evening will do.
"By carrying out a full and thorough review we will be able to design a service that residents will be able to rely on and will collect bins on schedule. It is vital that this review be allowed the time it needs to create a service that is fit for purpose and can be delivered consistently on budget.
"While this work is underway, we will operate an interim service that makes the best use of available resources to prioritise regular collection of all three bins, which will mean fortnightly collections of garden waste and recycling and weekly collections of general waste."
The scope of the strategic review will be developed and brought back to councillors for their consideration.
More information about the introduction of the interim collection will be communicated to residents as soon as possible.