Digital and customer experience strategy

Next steps and measuring success

To ensure delivery of the vision and outcomes outlined within this strategy, an action plan is in progress including all actions listed within this document along with owners and timescales. This will be monitored via Digital and Demand Board and as part of our overall transformation programme.

The board includes representatives from across the organisation and provides the governance for projects and new initiatives to ensure a collective, digital-first approach and continuous assessment against this strategy and the required outcomes.