Our themes
Our digital and customer model consists of 4 themes that aggregate to provide an overall solution that will enable us to harness the potential of digital design, data, customer focus, collaboration, and technology.
The 4 themes that will enable us to achieve this are as follows.
Theme 1 – Digital Thurrock
We will create a connected place where technology supports and enables – bringing people together, driving economic growth, improving the quality of life, and contributing to Thurrock being a digitally connected place where residents and businesses can thrive.
Theme 2 – Digital Customer
We will create an environment that enables residents, businesses, and partners to interact with the council and access information and services easily when they need them, 24/7 where possible, through the most appropriate channels.
Theme 3 – Digital Office
We will adopt a digital culture and ways of working that lead to service improvements and enhanced operational delivery, equipping our agile workforce with the technology and training they need to deliver where it needs to be delivered.
Theme 4 – Digital Foundation
We will create an environment where our services are always reliable by maintaining a highly available, efficient, integrated and secure infrastructure.