Freedom of information response
Operation of duty social workers for frontline child protection teams
Please provide information relating to the operation of your duty social worker (9am-5pm, Monday-Friday) system for each of your frontline child protection teams
Are children's social workers required to provide the contact details for the duty social worker to their email out of office automatic response?
Please provide information relating to the operation of your duty social worker (9am-5pm, Monday-Friday) system for each of your frontline child protection teams
There is a duty assessment team and Multi-Agency Safeguarding Hub(MASH) responding to referrals every working day between 9am and 5pm. There is a manager and social worker responding to enquiries in our Family Support Team and Children with Disability Team on a duty basis every working day between 9 am and 5pm.
Are children's social workers required to provide the contact details for the duty social worker to their email out of office automatic response?
No this is not a requirement. If a caller is concerned about a child the website can be used to contact services https://www.thurrock.gov.uk/reporting-child-abuse/what-to-do-if-youre-worried-about-child