Stalking

Estate Caretakers have three primary functions: to clean the estate, maintain the environment and promote a sense of community wellbeing.  

The level of caretaking service residents receive will depend on the type of building and the level of service provided.  The Estate Caretaker will be a non-resident, patch or mobile caretaker.  They work in teams and on their own, wearing distinctive Thurrock Council uniforms and identification badges, so that they can be easily recognised whilst out and about, looking after your estate.
All staff are trained to British Institute of Cleaning Science (BICSc) to maintain consistency across the service.
 

How is the caretaking service paid for?

The type of caretaking service you receive – Gold, Silver, Bronze or Enhanced where applicable - sets your level of payment and the caretaker carries out duties on the days as detailed below

Estate Caretakers will:

•    Wear Thurrock Council standard identification and uniforms depicting the Thurrock Council logo, whilst on duty 
•    Be approachable, professional, friendly and helpful 
•    Treat customers with courtesy and respect at all times
•    Introduce themselves to residents when they move in and act as point of information and contact
•    Maintain written daily and weekly Caretaker’s Inspections records

Carry out the following tasks:
•    Inspect the inside and outside of your block, reporting repairs as necessary
•    Clearing litter and arranging the removal of bulky rubbish from lobbies, hallways and corridors within one working day
•    Clean the inside communal areas in every block every week
•    Clearing litter and arranging the removal of bulky rubbish from communal gardens, grassed areas and other external areas every week day
•    Clean the ground floor entrance and lifts in high rise blocks twice a day
•    Remove or report graffiti in and around your block
•    Clear blocked chutes where possible, wash out chutes and deodorise euro bins as necessary 
•    Report defects and repairs as appropriate, both within the blocks and in the external communal areas

In all blocks, the Estate Caretaker will: 

•    Ensure all bin rooms, electrical intake cupboards, drying rooms, plant rooms are kept clear of extraneous items and are securely locked
•    Keep all means of escape and emergency access areas clear of obstruction. 
•    Make safe broken windows and report for re-glazing 
•    Check security of roofs
In order to monitor our service standards we will:
•    Fill in standard reporting documents, which identifies issues or problems and actions to be taken and by when.  Estate Caretaking staff will fill in daily repairs reporting sheets, carry our fire safety checks and lift checks.
•    Complete a Cleaning Task Schedule every week.  This shows you when cleaning tasks are carried out.  
•    Carry out ad hoc checks to your block.  These will be unscheduled visits carried out by our Estate Services Team Managers.  

Security & Safety Service:

•    Prioritise Fire, Health and Safety concerns and take action to remedy as necessary.
•    Use cleaning chemicals which are safe and environmentally friendly.  Disinfectants and cleaning agents that the caretakers use will tackle most germs and dirt using cold water.
•    For Health and Safety purposes, caretakers will display yellow ‘slippery when wet’ warning cones/signs where floors are being cleaned.  These will be left in situ until the floor is dry and safe to walk on
•    Carry out fire safety checks and contribute to the fire risk assessment process
•    Check fire signage and other safety & security signage is in place
•    Report Anti-Social Behaviour, nuisance, vandalism and criminal activity to the Tenancy Management Officer/ Community Protection Team/ Police as necessary