You can ask for an anti-social behaviour case review if you are unhappy with the way your report of anti-social behaviour (ASB) has been dealt with.
Whether you had reported anti-social behaviour to us or the police, or your housing provider, the case can be reviewed by Thurrock Community Safety Partnership. The partnership brings these organisations together to solve problems.
Before you can ask for a case review you must have made either:
These reports must have been made within a month of the alleged incident. You must apply for the case review within 6 months of reporting the incidents.
You should not apply for a case review if you have made a complaint that is still being dealt with.
A case review does not replace the complaint procedures of individual organisations. You can still complain to the Local Government Ombudsman or Independent Police Complaints Commission if you are unhappy about the service you have received from an individual or organisation.
Apply for a case review
You can apply online for an anti-social behaviour case review:
Do not use this form to report new cases of anti-social behaviour or hate crime
Go to reporting anti-social behaviour for more about reporting new cases.
The form is detailed and asks for the information we need to assess your application. You will be asked when you reported the incidents and to whom, the dates of the incidents and any reference numbers you may have, plus information about the incidents themselves.
What happens next
The community safety partnership manager will decide whether your application meets the conditions for a case review. They will let you know within 10 working days of acknowledging your application.
If the conditions are met you will receive a confirmation letter. The letter will tell you the timescales for the review and when it will be complete. A review is normally carried out in 30 working days.
A case review panel meeting will be held, inviting all the organisations that have been involved. This meeting will establish what action, if any, has been taken so far and what further actions should be taken. These will be written in the form of an action plan with timescales, saying who is responsible for each action. You will be sent a copy of this plan.
If you are unhappy with the action plan and decision of the panel you can appeal in writing within 21 working days of receiving your decision letter. The chair of the community safety partnership will then review the details of the case and decide if there are grounds for appeal. They will notify the Police and Crime Commissioner (PCC) of the decision.