Complaints performance and service improvement report
Each year we report on how well we respond to complaints and improve our service.
Our annual complaints performance and service improvement reports are presented to our Standards Committee.
2024/2025 Report
Documents:
Past reports and supporting documents
Standards and Audit Commitee - Annual complaints and enquiries report 2022/23
Standards and Audit Committee – Annual complaints and enquiries report 2021/22
Standards and Audit Committee – Annual complaints and enquiries report 2020/21
Standards and Audit Committee – Annual complaints and enquiries report 2019/20
Standards and Audit Committee – Annual complaints and enquiries report 2018/19
Standards and Audit Committee – Annual complaints and enquiries report 2017/18