How to complain

Others you can turn to

You can talk to your MP or local ward councillor at any stage of your complaint. You should tell them what has happened so far.

If you are still not satisfied with how your concerns have been dealt with you can refer it to either the Local Government Ombudsman or the Housing Ombudsman. The ombudsman will contact you directly and look into your complaint.

The ombudsman will only look at how we have dealt with the complaint, and they will ask you to give us a fair chance to do this fully before involving them. This means you will have to go through the appropriate complaints process before writing to the ombudsman.