Business rates

Payments online and by phone – 21-24 January

From 8:45pm, Friday 21 January until 7:30am, Monday 24 January, due to essential maintenance, we will be unable to take payments online or by phone. Please do not try to use these services during this time. We apologise for any inconvenience.

Coronavirus (COVID-19) – support for businesses

Our coronavirus (COVID-19) business grants section gives details of all grants currently available to businesses via Thurrock Council. GOV.UK: financial support for businesses during coronavirus (COVID-19) lists other types of financial support available.

Go to GOV.UK: business support for further government advice. For local advice on business safety during the pandemic, complete our coronavirus (COVID-19) request for business safety advice form. You can also get advice on business rates.

Coronavirus (COVID-19) – Omicron variant business support

The Omicron Hospitality and Leisure Grant scheme provides support to hospitality, leisure and accommodation businesses. Eligible businesses may be entitled to a one-off cash grant of up to £6,000. The closing date for registration is 28 February 2022.


Business rates are taxes paid by businesses to help pay for local services. If you run a business in a building or part of a building, you’ll have to pay business rates

Business rates are charged on most businesses, including:

  • shops
  • offices
  • factories
  • warehouses
  • public houses
  • cinemas
  • holiday homes
  • bed and breakfasts

Coronavirus (COVID-19) assistance with business rates

Businesses in the hospitality, retail and leisure sectors are entitled to reductions in the business rates bills for 2021/22. This was announced as part of the government's Spring Budget on 3 March 2021 - go to GOV.UK: Budget 2021.

If your business is eligible, your business rates bill will be:

  • reduced by 100% for the period from 1 April 2021 to 30 June 2021
  • reduced by two-thirds for the period from 1 July 2021 to 31 March 2022

Business rates bills for 2021/22 were printed before this announcement was made, so new bills have been now been sent.

How much you pay

All businesses have a rateable value. The amount you’ll have to pay is based on a professional judgement of the annual rent of a property on the open market at the fixed valuation date.

The Valuation Office Agency (VOA) gathers as much information as possible on the actual rents paid for properties throughout England. It uses this evidence and other information to determine the levels of rental value appropriate in a particular location for a particular type of property.

Business rate payments

Use the form below to set-up a direct debit for business rates, paying in 10 or 12 monthly instalments.

You can also pay online by credit or debit card.

Pay your business rates

Tell us when your business occupies or vacates a property

Use the forms below to let us know when your business occupies or vacates a property in Thurrock, either as owner, leaseholder or tenant. Installation of goods or machinery counts as occupation for business rates, whether or not the property is being used.

Business rates property occupation form

Business rates property vacating form

Rating advisers

You don't have to be represented in discussions about your rateable value or rates bill – appeals against rateable values can be made free of charge.

You should take great care before employing a rating adviser to represent you. Check they have the necessary knowledge and expertise, as well as appropriate indemnity insurance. If necessary, seek further advice before entering into any contract.

Members of the Royal Institution of Chartered Surveyors (RICS) and the Institute of Revenues and Rating (IRRV) are qualified and regulated by rules of professional conduct to protect the public.

Apply for a refund

If you have paid too much business rates, you can ask for a refund using the form below.

Claim a business rates refund

More information

Go to GOV.UK: Business rates for more information. General explanatory notes from the government are provided below.

You can contact us to discuss your business rates payments.

Non-domestic rates
Finance and Revenue Services, Civic Offices, New Road, Grays, RM17 6SL

: 01375 652 960