Business rates

Payments online – Monday 12 December

From 9:45am to 12:15pm, Monday 12 December, due to essential maintenance our online payments service and 'My Account' services that take payments will not be available – we apologise for any inconvenience. You can still make payments by phone during this time. For more details, go to online payments, Monday 12 December.


Business rates are taxes paid by businesses to help pay for local services. If you run a business in a building or part of a building, you’ll have to pay business rates

Business rates are charged on most businesses, including:

  • shops
  • offices
  • factories
  • warehouses
  • public houses
  • cinemas
  • holiday homes
  • bed and breakfasts

Retail, hospitality and leisure relief 2022/23

The Retail, Hospitality and Leisure Relief Scheme provides business rates relief to eligible occupied retail, hospitality and leisure properties in 2022/23. The amount of relief is 50% of the business rates bill.

Your business rates bill for 2022/23 includes this relief if your business is eligible. In some circumstances, you may have to complete a form either to accept the relief and declare you comply with a cash cap and exemption threshold ('Form A') or to refuse the relief ('Form B').

For full details, go to Retail, hospitality and leisure relief 2022/23.

COVID-19 Additional Relief Fund

The government provided a COVID-19 Additional Relief Fund to support businesses affected by the coronavirus (COVID-19) pandemic but not eligible for other support linked to business rates. This relief is discretionary and its funding limited.

How much you pay

All businesses have a rateable value. The amount you’ll have to pay is based on a professional judgement of the annual rent of a property on the open market at the fixed valuation date.

The Valuation Office Agency (VOA) gathers as much information as possible on the actual rents paid for properties throughout England. It uses this evidence and other information to determine the levels of rental value appropriate in a particular location for a particular type of property.

Business rate payments

Use the form below to set-up a direct debit for business rates, paying in 10 or 12 monthly instalments.

You can also pay online by credit or debit card.

Pay your business rates

Tell us when your business occupies or vacates a property

Use the forms below to let us know when your business occupies or vacates a property in Thurrock, either as owner, leaseholder or tenant. Installation of goods or machinery counts as occupation for business rates, whether or not the property is being used.

Business rates property occupation form

Business rates property vacating form

Rating advisers

You don't have to be represented in discussions about your rateable value or rates bill – appeals against rateable values can be made free of charge.

You should take great care before employing a rating adviser to represent you. Check they have the necessary knowledge and expertise, as well as appropriate indemnity insurance. If necessary, seek further advice before entering into any contract.

Members of the Royal Institution of Chartered Surveyors (RICS) and the Institute of Revenues and Rating (IRRV) are qualified and regulated by rules of professional conduct to protect the public.

Apply for a refund

If you have paid too much business rates, you can ask for a refund using the form below.

Claim a business rates refund

More information

Go to GOV.UK: Business rates for more information. General explanatory notes from the government are provided below.

You can contact us to discuss your business rates payments.

Non-domestic rates
Finance and Revenue Services, Civic Offices, New Road, Grays, RM17 6SL

: 01375 652 960