Council tenants

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Housing News is an email newsletter to keep tenants and leaseholders up-to-date with important information and news. To sign-up, enter your email address for Thurrock Council email updates and select the subscription topic ‘Housing News' or all council updates.

Tenancy service standards

We work to offer a good and value for money services to our tenants.

We treat our customers politely and fairly, and provide a good level of customer service.

We want to give you:

  • a clear response to service requests and enquiries
  • a good quality of life in your council home
  • a quick repairs service
  • a proper evaluation of applications to be re-housed
  • a well-maintained estate that is clean, tidy and free of rubbish
  • a hassle-free way to pay your rent
  • help advice if you need it
  • a regular update on what is happening and changing in the council

We also offer a range of support to tenants who need it.