Housing repairs and improvements

Fence repairs

We are currently working on a high number of requests for repairs to fences at council housing. This means it's taking longer than usual to complete some repairs. We apologise for any inconvenience and expect to complete all overdue repairs by mid-September 2022.

Right to repairs

The right to repair scheme is for council tenants. It makes sure that repairs that might affect your health, safety or security are completed quickly and easily. By law we must complete these within a certain time.

Type of repair How long will it take
Blocked flue to open fire or boiler 1 working day
Blocked or leaking foul drain, soil stack or – where there is no other working toilet in the property – toilet pan 1 working day
Blocked sink, bath or basin 3 working days
Door entry phone not working 7 working days
Insecure external window, door or lock 1 working day
Leaking from water or heating pipe, tank or cistern 1 working day
Leaking roof 7 working days
Loose or detached bannister or hand rail 3 working days
Mechanical extractor fan in internal kitchen or bathroom not working 7 working days
Partial loss of electric power 3 working days
Partial loss of water supply 3 working days
Rotten timber flooring or stair tread 3 working days
Tap which cannot be turned 3 working days
Toilet not flushing, where there is no other working toilet in the property 1 working day
Total loss of electric power 1 working day
Total loss of water supply 1 working day
Total or partial loss of gas supply 1 working day
Total or partial loss of space or water heating between 30 April and 1 November 3 working days
Total or partial loss of space or water heating between 31 October and 1 May 1 working day
Unsafe power or lighting socket, or electrical fitting 1 working day

You should also read when you may not receive a repair.

For repairs listed in the table above, if we don't complete the repair within the specified time and there is no good reason for the delay you can ask for a second contractor to complete the work. If the second contractor doesn't finish the works in time you may be entitled to compensation.

You could receive £10 in compensation and an additional £2 for every day after the target date, up to £50.

There may be a good reason why the repair was not completed, such as the resident missing an appointment. No compensation would be paid if this happens.