Right to repairs
The right to repair scheme is for council tenants. It makes sure that repairs that might affect your health, safety or security are completed quickly and easily. By law we must complete these within a certain time.
| Type of repair | How long will it take |
|---|---|
| Blocked flue to open fire or boiler | 1 working day |
| Blocked or leaking foul drain, soil stack or – where there is no other working toilet in the property – toilet pan | 1 working day |
| Blocked sink, bath or basin | 3 working days |
| Door entry phone not working | 7 working days |
| Insecure external window, door or lock | 1 working day |
| Leaking from water or heating pipe, tank or cistern | 1 working day |
| Leaking roof | 7 working days |
| Loose or detached bannister or hand rail | 3 working days |
| Mechanical extractor fan in internal kitchen or bathroom not working | 7 working days |
| Partial loss of electric power | 3 working days |
| Partial loss of water supply | 3 working days |
| Rotten timber flooring or stair tread | 3 working days |
| Tap which cannot be turned | 3 working days |
| Toilet not flushing, where there is no other working toilet in the property | 1 working day |
| Total loss of electric power | 1 working day |
| Total loss of water supply | 1 working day |
| Total or partial loss of gas supply | 1 working day |
| Total or partial loss of space or water heating between 30 April and 1 November | 3 working days |
| Total or partial loss of space or water heating between 31 October and 1 May | 1 working day |
| Unsafe power or lighting socket, or electrical fitting | 1 working day |
You should also read when you may not receive a repair.
For repairs listed in the table above, if we don't complete the repair within the specified time and there is no good reason for the delay you can ask for a second contractor to complete the work. If the second contractor doesn't finish the works in time you may be entitled to compensation.
You could receive £10 in compensation and an additional £2 for every day after the target date, up to £50.
There may be a good reason why the repair was not completed, such as the resident missing an appointment. No compensation would be paid if this happens.