Help with money

Complaining about a creditor

You may want to complain to a creditor or debt collection company because they are:

  • chasing you for money you do not owe
  • demanding unreasonably large collection charges
  • calling you at times of day that you have asked them not to

The Financial Ombudsman Service may be able to help. They give information on how to complain, can tell the creditor about your complaint and, if you have not had a satisfactory response within 8 weeks, can look at your complaint.