From 7am to midday, Sunday 8 September, due to essential maintenance work our online services for benefits and managing council tax accounts will not be available. Please do not try to use these services during this time. We apologise for any inconvenience.
Some basic rules for dealing with debt problems are:
Don't:
Do:
Citizens Advice: debt and money has lots of useful information. Go to Citizens Advice: work out your budget to get help understanding:
The independent services below can offer free and confidential advice if you are struggling to deal with your problems.
Money Helper gives independent advice and guidance on money matters. Money Helper was previously known as the Money Advice Service.
: 0808 808 4000
National Debtline is an independent debt advice service run by the charity Money Advice Trust.
: 0808 278 7877
: 0800 138 1111
StepChange free debt advice includes an online debt help tool that can help you make a personal action plan for the best way to deal with your debts.
: 0808 802 2000
Turn2us helps people in financial need to access welfare benefits, charitable grants and other financial help.
You can also get advice at GOV.UK: Options for dealing with your debt.
Loan sharks are illegal moneylenders who often charge very high interest rates. You can check if a company is authorised to lend money and report loan sharks anonymously. Go to GOV.UK: Report a loan shark.
For more information, go to our loan sharks web page.
Our policy for fair debt collection and recovery is provided below.
