Volunteering with the council

Have your say on our volunteer guidelines

We are currently reviewing the guidelines we give to volunteers. If you would like to have your say in our survey, go to Volunteer guidelines review 2018.

A joint commitment

When you volunteer with us we make a commitment to you, and expect a commitment in return.

Our commitment to you

Our commitment to volunteers is to:

  • make sure that volunteering is rewarding for all involved
  • recognise the importance of high standards and effective management of volunteers
  • agree the role description with the volunteer
  • be flexible in relation to personal circumstances
  • support volunteers if they wish to say 'no' to additional tasks or responsibilities, or if they wish to leave
  • offer volunteers opportunities for personal development within the volunteer role or to assist in exploring new opportunities
  • provide volunteers with support and guidance through a volunteer manager
  • provide volunteers with an open, accessible and fair process for raising any concerns and issues
  • pay out of pocket approved expenses in relation to the volunteer role, as agreed by your volunteer manager
  • provide public liability insurance
  • inform volunteers about health and safety matters and make efforts to ensure that they have a safe volunteering environment
  • implement our equal opportunities policy, which provides the basis by which we develop best practices for the benefit of current and future staff as required by law

What we expect from you

We expect our volunteers to:

  • perform the volunteering role to the best of their ability
  • attend information, relevant workshops and support sessions as appropriate to the volunteering role
  • volunteer within the council's priorities, aims and objectives, and follow our standards for equal opportunities, health and safety, data protection, confidentiality, and any others applicable to the role
  • assist other volunteers and staff as part of a team
  • let the volunteer manager know as early as possible if they are unable to carry out their volunteering duties
  • refer concerns or issues to the volunteer manager or other council staff, as appropriate
  • seek guidance if they feel that there may be a conflict of interest between their volunteering role and other commitments
  • not bring the council's name into disrepute and follow the volunteers agreement
  • treat information about service users, staff or other volunteers in a confidential way
  • act at all times in the best interests of the council
  • promote diversity and respect for the diverse community we serve
  • make sure equality is at the heart of any volunteer activity conducted on behalf of the council