Deaths, burials and cremations

Government secure services – 21-24 January

From 8:45pm, Friday 21 January until 7:30am, Monday 24 January, due to essential maintenance, we will be unable to process Blue Badge parking applications and 'Tell us once' reports of changes in personal circumstances. Please do not try to use these services during this time. We apologise for any inconvenience.

Coronavirus (COVID-19) – registering a death

Thurrock Register Office is taking appointments by phone to register a death. Deaths must be registered within 5 days from the date of death.

You will need to contact the GP's surgery to confirm that the 'Medical Certificate of Cause of Death' will be scanned and sent by email to before your appointment. If the death has been referred to the coroner, you need to make sure their documents have been emailed to us before booking your appointment. To book your appointment, phone 01375 372 822.

On the date and time of your appointment, we will phone you to take information for completing the registration. We will also arrange to send you a death certificate, if you wish to order one. Paperwork for the funeral will be sent direct to your undertaker.

You can find further advice, including bereavement support, at GOV.UK: what to do when someone dies during the COVID-19 pandemic.

Register a death

Deaths should normally be registered within 5 days, unless the coroner is investigating the circumstances surrounding the death. A death should be registered in the district where it occurred.

We will be as sympathetic and supportive as possible, and will answer all the questions you may have.

We, or a funeral director, will advise you what to do if the coroner has been informed of the death.

Arranging your appointment

If you need to register a death, you can arrange an appointment with us online. Appointments are generally available in the afternoons only.

Register Office appointments – register a death

The following people, in order of preference, are legally required to register a death:

  • a relative
  • a person present at the death
  • the occupier of the premises where the death occurred, if he or she was aware of the death
  • the person arranging the funeral (this does not mean the funeral director)

Attending your appointment

You must bring with you a medical certificate of cause of death issued by the doctor who was treating the deceased. If possible, you should also bring the deceased's birth certificate, marriage certificate and medical card.

A registrar will talk with you in private, and ask questions about the person who has died.

You will need to know the following information:

  • the date and place of death
  • the full name and surname, and if the deceased was a married woman, the surname/family name used before marriage
  • the date and place of birth
  • the occupation, and if the deceased was a married woman or widow, the full name and occupation of her husband
  • the usual address
  • if the deceased was married, the date of birth of the surviving widow or widower
  • whether the deceased received a pension or allowance from public funds

You will be given a document to enable you to make the funeral arrangements. If the death was referred to the coroner, there may be other procedures.

You will be given a form for Department of Work and Pensions (DWP) purposes. You may also wish to purchase a copy death certificate at this time.

You may need these for:

  • probate or letters of administration
  • banks and building society accounts
  • insurance companies
  • stocks and shares
  • solicitors
  • other purposes

If you do not buy enough certificates at the time you register, you can still get them at any time in the future, but they may cost more if the register has been completed.

Thurrock Register Office
Thameside Complex, Orsett Road, Grays, RM17 5DX



  • 01375 372 822 – birth or death registration
  • 01375 375 245 – marriages or civil partnerships

Opening hours:

  • Monday to Friday, 9am to 5pm – all services
  • Saturday morning – ceremonies only

Our emergency out-of-hours contact service can be used for:

  • emergency death registrations for timely burials in line with religious or cultural practices
  • emergency marriages or civil partnerships for terminally ill residents.