Proof you need to have
When you claim a benefit online you’ll be shown a list of evidence you must have to support your claim. For some claims, evidence can be uploaded online. You can also send paper documents to us by post or by bringing them to us yourself.
Don't worry if you can't get the proof we need straight away. You should still make your claim and then provide the proof as soon as possible afterwards. If you don't make the claim straight away, you might lose money.
Let us know if you can't get the proof within 2 or 3 weeks, as we may be able to help you.
Uploading evidence
If we're able to accept your proof as part of the online application, an option to 'Upload evidence' section will be shown at the end of the form. You can use this 'Upload evidence' link to send us electronic documents, scanned images of documents, or clear photos of documents.
If you don't have all the proof you need, you should still complete your online application. You can come back and upload your evidence when you have it ready.
To upload evidence after you've submitted your claim, go to the main claims menu below and use the 'Upload My Evidence' link at the bottom of the page.
Claim housing benefit or council tax support
Sending evidence to us
If you're asked to send us paper versions of your evidence, the list will tell you whether it has to be an original document, or if it can be a photocopy.
You can send paper documents to us either by:
- posting them
- bringing them to any library in Thurrock – you don't need an appointment
Don't send valuable items in the post, such as bank books or passports
We provide face-to-face support for our most vulnerable residents who have been offered appointments, or those who have been referred to our services:
- Monday to Friday, 9am to 5pm, excluding bank holidays.
Fast tracking
If you provide all the documents when you make your claim, we will process your benefit claim by the next posting date. This is called 'fast tracking'.