How to claim a benefit

Benefits – new online service

On Wednesday 9 December we changed to a new online system for housing benefits and council tax support. Our 'My Account' service for benefits is no longer used.

This change does not affect any applications you made before 9 December. We will contact you when we finish processing them. You don't need to contact us.

Your on-going housing benefit payments and council tax support are not affected by this change. You don't need to contact us.

Benefits – Wednesday 20 January

On Wednesday 20 January, from 6pm to 10pm, our online benefits service will not be available.

This is due to essential maintenance. Please do not try to use the service during this time. We apologise for any inconvenience.

Claiming benefits

To claim housing benefit or council tax support you need to complete a claim form.

The quickest and easiest way to claim is online.

Online benefits calculators can give an estimate of how much benefit you may be able to claim, including housing benefit or council tax support.

You can make a claim using the online application form below. You do not need to create an account to make a claim.

Claim housing benefit or council tax support

You should read our page on proof you need to have for your claim, and how you can provide it.

Claim forms are no longer available to download and print.

After you claim housing benefit or council tax support

After we have assessed your claim for housing benefit or council tax support, we will send you a letter in the post to let you know the outcome.

We cannot answer any questions about your claim until we've finished the assessment and you receive our letter, so please do not phone or email us to ask.

You must tell us when there are changes to your circumstances.