Changes to your circumstances affecting benefits

If your circumstances change

You must tell us straight away if your circumstances change – the quickest and easiest way to let us know is online.

You can tell us about your changed circumstances by logging-in to My Account. You can create an account if you don't already have one.

My Account - benefits

Do not wait more that 1 month after the change takes place to tell us.

You can also:

  • write to our benefits section at our civic offices
  • come in person to tell us
Thurrock Council Civic Offices
New Road, Grays, RM17 6SL

  • reception: 8am to 5:15pm, Monday to Thursday, and 8am to 4:45pm, Friday
  • public counters: 9am to 4:30pm, Monday to Friday
  • office hours: 8:45am to 5:15pm, Monday to Thursday, and 8:45am to 4:45pm, Friday