Mental health

Emergency help

If you or a person you care for is experiencing a mental health crisis, or is at risk of hurting themselves or someone else, call 999 or – if safe to do so – go to your nearest Accident and Emergency (A&E) service.

Ambulance and A&E services can deal with mental health emergencies as well as physical injuries.

999 services may send a police escort to assist the ambulance crew if you or they think it's necessary to be sure no-one comes to any harm.

If there is not an immediate risk, you can also contact the NHS by phoning 111. This service is available 24 hours a day, 7 days a week. The person answering your call will be able to give you advice and help put you in touch with your local mental health service.

Accident and Emergency (A&E) services

If you need to see a mental health professional immediately you can go to your local Accident and Emergency (A&E) service, where a mental health crisis team or duty psychiatrist may be able to help.

They can:

  • prescribe emergency medication
  • conduct an assessment
  • arrange support for you to stay safely at home
  • admit you to hospital, if needed.

Go to Basildon and Thurrock University Hospitals: Accident and Emergency (A&E) services.

Care Programme Approach (CPA) for mental health problems

The Care Programme Approach (CPA) is a package of care for people with mental health problems – NHS: care for people with mental health problems

If you are receiving Care Programme Approach (CPA) support, your Care Co-ordinator – the main person who currently helps you – should give you detailed information on how to get in touch with the mental health services when you need them.

If it's urgent, try contacting your Care Co-ordinator or ask to be put through to the Duty Practitioner in the Community Mental Health Team.

If you are receiving care but not CPA support, your named case worker should give you details of how to get in touch with the mental health services you need.

If it's urgent, try contacting your named case worker or ask to be put through to the Duty Practitioner in the Community Mental Health Team.