Single bus fares capped at £2
Until the end of December 2024 you can get any single bus ticket for a maximum fare of £2 on all bus routes in Thurrock, except those operated by Transport for London.
Bus passes for older and disabled people
Lost, damaged or stolen bus passes
You can apply for a replacement bus pass if your pass is lost, damaged or stolen.
Lost or damaged pass
There is a fee of £11 for the replacement of lost or damaged bus passes.
If you need a replacement pass, you must complete the form above and pay the fee. You can pay by credit or debit card. Phone our payments line between 9am and 6pm, Monday to Friday except bank holidays, quoting 'Bus Pass' and the bus pass holder's name.
Payment by phone
: 01375 652 127
We do not accept cash or cheques.
Your replacement pass will be dated the same as the pass that was lost or stolen.
Stolen pass
If your bus pass is stolen you must report it to the police and make a note of the incident number you receive. You should then fill in the form above and send it to us at the address shown.
There is no fee if an incident number is given. if you don't have an incident number, your bus pass will be treated as lost and the fee shown above will apply.