Household waste and recycling

Request a new bin

The property occupier is responsible for replacing a damaged or stolen wheeled bins. Costs are:

  • £35 for a new wheeled bin
  • £18 for a new wheeled bin if you are aged 60 or over
  • £18 for a new wheeled bin if you receive certain benefits – proof of entitlement will be needed

You can pay to have more than one blue or brown recycling bin for us to collect per property.

We will collect only one grey or green general waste bin per property.

You can ask for a new bin by using our My Account services to report a missing or damaged bin. We will contact you to confirm details and take payment.

Request online

Simply login to our My Account services, then select 'Environmental reporting', 'Add a report' and choose 'Wheeled bin missing or damaged' from the category list. You can create an account if you don't already have one.

My Account services login

We replace bins at no charge if they are damaged or lost as a result of collection operations. Our full policy on replacement bins is below.