Household waste and recycling

Seasonal household waste and recycling changes

For details of changes to household wheeled bin collections around Christmas and New Year, go to wheeled bin collection days.

After we empty brown bins during the week from Monday 11 December to Friday 15 December, brown bin collections are being paused until the week beginning Monday 5 February. We will collect green/grey bins weekly and blue bins every 2 weeks, with extra collections for Christmas – including a collection service for real Christmas trees – but there will be no brown bin collections.

All collection arrangements are temporary while we carry out a full review of waste services.

Request a new bin

The property occupier is responsible for replacing damaged or stolen wheeled bins.

Costs are:

  • £45 for a new wheeled bin
  • £22 for a new wheeled bin if you are aged 60 or over
  • £22 for a new wheeled bin if you receive certain benefits – proof of entitlement will be needed

You can pay to have more than one blue recycling bin for us to collect per property.

We will collect only one grey or green general waste bin per property.

Request online

You can ask for a new bin by using our online form below to report a damaged or missing bin, including a stolen bin. We will contact you to confirm details and take payment.

Report a damaged or missing bin

We replace bins at no charge if they are damaged or lost as a result of our collection operations. Our full policy on replacement bins is below.

Replacement of damaged and lost wheeled bins policy (PDF 38.46KB)