Household waste and recycling

Household waste and recycling changes

Food waste should be put in your green/grey wheeled bin instead of your brown bin. Since Monday 6 March, we collect food waste as part of our green/grey bin collections. Brown bins are now for garden waste only – check what goes in your bins.

We regret we will be unable to collect or return for any brown bins from Monday 27 March to Friday 31 March.

If all the brown bins in your street are not collected on your usual day in your scheduled week, we will return for them on your next scheduled 'Week 1' or 'Week 2' collection day. We apologise for any inconvenience.

Request a new bin

The property occupier is responsible for replacing damaged or stolen wheeled bins.

Costs are:

  • £39.50 for a new wheeled bin
  • £20 for a new wheeled bin if you are aged 60 or over
  • £20 for a new wheeled bin if you receive certain benefits – proof of entitlement will be needed

You can pay to have more than one blue or brown recycling bin for us to collect per property.

We will collect only one grey or green general waste bin per property.

Request online

You can ask for a new bin by using our online form below to report a damaged or missing bin, including a stolen bin. We will contact you to confirm details and take payment.

From 27 January 2021, you can make a report without being logged-in to My Account. If you do log-in to make a report, you will be able to check the progress of your report online.

Report a damaged or missing bin

We replace bins at no charge if they are damaged or lost as a result of our collection operations. Our full policy on replacement bins is below.