Homelessness

While our offices are closed

While our offices are closed, if you need housing advice on homelessness, getting temporary accommodation, our housing register or renting in social housing, you can email housingoptions@thurrock.gov.uk or phone 01375 652 820.

Homelessness referrals

Organisations across the UK are working together to help people who are homeless or at risk of becoming homeless.

By law, public organisations must tell us if they know a person in Thurrock is homeless or at risk of homelessness. This is called a 'Duty of Refer'. After referring a person to us, they work together with us to help the person improve their situation.

Duty to refer

From 1 October 2018, organisations that have a 'Duty to Refer' are:

  • emergency departments
  • hospital services that provide inpatient care
  • Jobcentre Plus
  • prisons
  • probation services, including community rehabilitation companies
  • secure colleges
  • secure training centres
  • social services
  • urgent treatment centres
  • youth offender institutions
  • youth offending teams

For a person to be referred to us, they must:

  • be homeless or at risk of becoming homeless within 56 days (8 weeks)
  • agree that you can share their details with us

Make a referral

If you work for one of the organisations listed above, you can make a referral to us by using the Housing Jigsaw online 'ALERT' service.

Housing 'ALERT' referral service

If you are unable to use the alert service, you can email us direct.

Homelessness duty to refer

: dutytorefer@thurrock.gov.uk