While our offices are closed, if you need housing advice on homelessness, getting temporary accommodation, our housing register or renting in social housing, you can email firstname.lastname@example.org or phone 01375 652 820.
We will help you if you're legally homeless or likely to become homeless.
This will depend on:
- your eligibility
- your level of need
- whether your homelessness is your fault
The housing charity, Shelter has more information and advice – go to:
If you're worried your home may be repossessed, go to GOV.UK: repossession for advice.
Help we can provide
We will work with you where possible to prevent you from becoming homeless, and to reduce the need for temporary or emergency housing.
Register for advice and support
If you are not already registered with us as needing homelessness support and you are likely to become homeless within the next 56 days (8 weeks), or you need help to avoid becoming homeless, you should register with us online using the Housing Jigsaw website.
You can register for advice and support from any local council that uses Housing Jigsaw. When asked to select a service, choose the 'Homelessness Module'. You should then complete and submit your registration, giving as much detail as possible about why you need help.
Registering with Housing Jigsaw is different to applying for council housing.
If you cannot register online, you can contact our Homelessness team below.
: 01375 652 820
After registering, you will receive a phone or text message within 2 working days, letting you know when one of our Housing team will contact you to talk about your situation and housing options. We may offer you and appointment to meet and discuss your situation further.
If you are offered an appointment
If we offer you an appointment, you must bring one of the following types of identification with you:
- your valid passport
- your full birth certificate
- your valid immigration documents
What we will do
We will carry out an assessment to see whether you and your household:
- are eligible for help
- are homeless or threatened with homelessness within 56 days
- are homeless or threatened with homelessness through no fault of your own
- have a priority need
- have a local connection
If you are eligible, we will work with you to develop a personal housing plan. This plan will set out the steps that we can take, together with you, either to prevent you losing your home or to help you find another home.
We will work with you for:
- up to 8 weeks if you're threatened with homelessness
- a further 8 weeks if you become homeless
If we are unable to prevent you becoming homeless or find you another home, it's likely you will be offered private rented accommodation or social housing only if you have a high priority need and your homelessness was not your fault.