Homelessness

Coronavirus (COVID-19) – finding somewhere to live

While our offices are closed, if you need housing advice on homelessness, getting temporary accommodation, our housing register or renting in social housing, you can email housingoptions@thurrock.gov.uk or phone 01375 652 820.

If you're homeless or likely to become homeless

We will help you if you're homeless or likely to become homeless.

This will depend on:

  • your level of need
  • whether your homelessness is your fault
  • your connection to Thurrock
  • your immigration status

If you're worried your home may be repossessed, go to GOV.UK: repossession for advice.

Help we can provide

We will work with you where possible to prevent you from becoming homeless, and to reduce the need for temporary or emergency housing.

Register for advice and support

If you're likely to lose your home within the next 56 days (8 weeks), you should register with us online using the Housing Jigsaw website.

Housing Jigsaw – register online for homelessness support

Select 'Register as Homeless' if you need the help of the housing advisers. You should then complete and submit your registration, giving as much detail as possible about why you need help.

If you are a professional referring someone, you should select 'Make a Referral'.

Registering with Housing Jigsaw is different to applying for council housing.

If you cannot register online, you can contact our Homelessness team below.

Homelessness team

: 01375 652 820

: housingoptions@thurrock.gov.uk

After you register, we will contact you within 2 working days to talk about your situation and housing options.

Documents you will need to provide

You must provide us with the following documents:

  • your valid passport
  • your full birth certificate
  • your valid immigration documents

What we will do

We will work with you for:

  • up to 8 weeks if you're threatened with homelessness
  • a further 8 weeks if you become homeless

If we are unable to prevent you becoming homeless or find you another home, it's likely you will be offered private rented accommodation only if you have a high priority need and your homelessness was not your fault.

Further information

The housing charity, Shelter has more information and advice – go to:

If you are renting and you have been given a 'Section 21' eviction notice, you can find out how to check if the notice is valid by going to Shelter: how to check a section 21 notice is valid.