Paying your council tax

£150 energy bill rebate for council tax bands A to D

The government is providing a £150 one-off energy bills rebate for households in bands A to D, registered for council tax at 1 April 2022, except where the property is empty or a second home. For information on when and how you will receive the rebate, go to £150 energy bill rebate. To download the government's leaflet, go to your council tax bill explained.

Your council tax bill explained

Your annual bill is called a 'Council tax demand notice 2022/23' – the legal name for a council tax bill in the UK – or simply 'Council tax bill 2022/23'.

When you should get your bill

If you signed-up to get your bill online, you will be sent details in the week from Monday 7 March.

If you still receive your bill in the post, it should arrive in the fortnight from Monday 14 March.

Your property valuation

Your bill tells you which valuation band your property has been given. A valuation band is a range of property values, represented by a letter from A to H. The higher the letter, the higher the estimated value of your property compared with other properties.

Your property valuation band is decided by the UK Valuation Office Agency (VOA) – Thurrock Council cannot change your valuation band.

Find out about:

Your account reference

Your bill tells you the council tax account reference number for your household. It may be labelled on your bill as either 'Account Reference' or 'Account Number'. This is a 10-digit number that begins '22'.

You must use this reference number when managing your council tax online, or when making a payment, or when you have any council tax query. You can:

Annual charge

Your bill tells you the total amount of council tax you must pay each year. It also shows how much of that total goes to different organisations' services.

Every council tax bill-payer must pay towards all these services – you cannot refuse to pay all or part of your full bill on the grounds that you do not use all these services.

The amounts of your overall annual charge that go to Thurrock Council are labelled 'Thurrock Borough Council' and '*Adult Social Care'.

Adult social care

The government expects councils to include an extra amount – called a 'precept' – on all bills to help pay for the rising cost of care in our old age. This is shown on your bill as '*Adult Social Care'.

Every council tax bill-payer must pay this amount, whether or not anyone in their household currently uses adult social care services.

The extra amount for adult social care goes to Thurrock Council.

Policing, fire and rescue

Your bill tells you how much of your council tax bill goes towards policing, fire and rescue across the whole of Essex. You must pay these amounts, even if you have not used these services directly. They are shown on your bill as:

When we collect council tax payments, we keep the amount that will go towards funding council services and we pay the police and fire authorities their shares directly.

Total amount payable

If your bill shows a 'Maximum gross amount payable', this is the amount to be paid for the whole year before any discounts, exemptions or premiums have been applied.

If you have claimed a discount or exemption, or if you must pay an extra premium, then this will be shown in the box below and will either reduce or increase the total bill.

The amount shown as 'Total' or 'Total Outstanding' is your bill after any discounts, exemptions or premiums have been applied – it is the total amount you must pay.

To find out about discounts, exemptions or premiums, go to:

£150 energy bill rebate

The government is providing a £150 one-off 'Energy Bills Rebate' for households in bands A to D that were registered for council tax at 1 April 2022, except where the property is empty or a second home.

The £150 energy bills rebate is not deducted from your bill – you must still pay your whole bill. We will pay the rebate as soon as possible after we have collected April's council tax payments from households that pay by direct debit. This is so we can be sure bank details are still correct.

For households that were registered for council tax at 1 April 2022 but do not pay by direct debit, we will publish details of how to apply as soon as the process has been confirmed.

In most cases, we will make payments direct to bank accounts. In a small number of cases – for example, where we’re unable to make payments in any other way – we may pay the £150 into council tax accounts instead. All payments will be made by 30 September 2022 at the latest.

Paying your bill and when instalments are due

You can choose to pay all your council tax in a single payment, but most people pay a smaller amount each month.

Your bill will tell you when your first instalment – your first monthly payment – is due, and how much you must pay. It will also tell you how much you must pay each month for the rest of the year to March 2023.

The first instalment is usually different to the amounts for the rest of the year. This is because the total bill for the year usually doesn't divide exactly by the number of months, so we include the difference in the first month.

There are many ways to pay your council tax – go to paying your council tax.

By far the easiest, most convenient way for you to pay is by direct debit.

Choosing to get your bill online

Many people now find it more convenient to get their council tax bill online.

To find out about online billing – called eBilling – go to getting your bill online.

Leaflets that get posted with bills

Bills sent by post can include leaflets from the council, the government, the police, or the fire and rescue service. Council service information sent with bills includes:

It also includes how each bill is divided between council, police and fire.

Band Council Police Fire Total bill
A £960.84 £145.68 £50.22 £1,156.74
B £1,120.98 £169.96 £58.59 £1,349.53
C £1,281.12 £194.24 £66.96 £1,542.32
D £1,441.26 £218.52 £75.33 £1,735.11
E £1,761.54 £267.08 £92.07 £2,120.69
F £2,081.82 £315.64 £108.81 £2,506.27
G £2,402.10 £364.20 £125.55 £2,891.85
H £2,882.52 £437.04 £150.66 £3,470.22

You can download the leaflets below, but it's much better to use our web pages as the web pages will be kept up-to-date if service details change.

Request a copy of your council tax bill

If you need a copy of your council tax bill, you can use the form below to ask for one.

Request a copy of your council tax bill