Paying your council tax

Payments online and by phone – 17-20 September

From 8:45pm, Friday 17 September until 7:30am, Monday 20 September, due to essential maintenance, we will be unable to take payments online or by phone.

Please do not try to use these services during this time. We apologise for any inconvenience.

Council tax and benefits – 17-20 September

From 8:45pm, Friday 17 September until 7:30am, Monday 20 September, due to essential maintenance, our online services for council tax accounts and benefit applications will not be available.

Please do not try to use these services during this time. We apologise for any inconvenience.

Issue with Mastercard payments

We are aware of an issue with our payment provider, Mastercard, that has affected the visibility of some payments on accounts and possible duplicate payments taken from bank accounts. Mastercard are currently investigating this and will be providing a resolution as soon as possible. We will update the website again as soon as we have further information.

Your council tax bill explained

Your annual bill is called the 'Council tax demand notice 2021/22' – this is the legal name for a council tax bill in the UK.

When you should get your bill

If you signed-up to get your bill online, you will be sent details in the week from Monday 8 March.

If you still receive your bill in the post, it should arrive in the fortnight from Monday 15 March.

Your property valuation

Your bill tells you which valuation band your property has been given. A valuation band is a range of property values, represented by a letter from A to H. The higher the letter, the higher the estimated value of your property compared with other properties.

Your property valuation band is decided by the UK Valuation Office Agency (VOA) – Thurrock Council cannot change your valuation band.

Find out about:

Your account reference

Your bill tells you the council tax account reference number for your household. This is a 10-digit number that begins '22'. You must use this reference number when managing your council tax online, or when making a payment, or when you have any council tax query.

You can:

Annual charge

Your bill tells you the total amount of council tax you must pay each year. It also shows how much of that total goes to different organisations' services.

Every council tax bill-payer must pay towards all these services – you cannot refuse to pay all or part of your full bill on the grounds that you do not use all these services.

Adult social care

The government expects councils to include an extra amount – called a 'precept' – on all bills to help pay for the rising cost of care in our old age. This is shown on your bill as 'Adult Social Care'.

Every council tax bill-payer must pay this amount, whether or not anyone in their household currently uses adult social care services.

The extra amount for adult social care goes to Thurrock Council.

Policing, fire and rescue

Your bill tells you how much of your council tax bill goes towards policing, fire and rescue across the whole of Essex. You must pay these amounts, even if you have not used these services directly. They are shown on your bill as:

When we collect council tax payments, we keep the amount that will go towards funding council services and we pay the police and fire authorities their shares directly.

Total amount payable

The 'Maximum gross amount payable' is the total you must pay for the whole year, before any discounts, exemptions or premiums have been applied.

If you have claimed a discount or exemption, or if you must pay an extra premium, then this will be shown in the box below and will either reduce or increase the total bill.

To find out about these, go to:

Payment instalments and when they are due

You can choose to pay all your council tax in a single payment, but most people pay a smaller amount each month.

Your bill will tell you when your first instalment – your first monthly payment – is due, and how much you must pay. It will also tell you how much you must pay each month for the rest of the year to March 2022.

The first instalment is usually different to the amounts for the rest of the year. This is because the total bill for the year usually doesn't divide exactly by the number of months, so we include the difference in the first month.

There are many ways to pay your council tax – go to paying your council tax.

By far the easiest, most convenient way for you to pay is by direct debit.

Choosing to get your bill online

Many people now find it more convenient to get their council tax bill online.

To find out about online billing – called eBilling – go to getting your bill online.

Leaflets that get posted with your bill

We included 2 small leaflets with your bill this year – one about council services, and the other about Essex Police and Essex County Fire and Rescue Service funding. Council information included:

It also included how each bill is divided between council, police and fire.

Band Council Police Fire Total bill
A £932.88 £139.02 £49.26 £1,121.16
B £1,088.36 £162.19 £57.47 £1,308.02
C £1,243.84 £185.36 £65.68 £1,494.88
D £1,399.32 £208.53 £73.89 £1,681.74
E £1,710.28 £254.87 £90.31 £2,055.46
F £2,021.24 £301.21 £106.73 £2,429.18
G £2,332.20 £347.55 £123.15 £2,802.90
H £2,798.64 £417.06 £147.78 £3,363.48

You can download the leaflets below, but it's much better to use our web pages as the web pages will be kept up-to-date if service details change.

Request a copy of your council tax bill

If you need a copy of your council tax bill, you can use the form below to ask for one.

Request a copy of your council tax bill