Finding somewhere to live

Coronavirus (COVID-19) – finding somewhere to live

While our offices are closed, if you need housing advice on homelessness, getting temporary accommodation, our housing register or renting in social housing, you can email housingoptions@thurrock.gov.uk or phone 01375 652 820.

Council housing services online – login accounts from 11 June

Our online services for viewing rent statements and bidding for council properties were updated on 11 June. You will need to create a new login account to access these services. To do this, go to council housing services online and select the 'create an account' button at the end of the page.

Your old account details have been deleted and your personal data remains secure.

Prioritising housing applicants

For most households the chances of being offered a property by us are extremely low, and you should think about other housing options.

We prioritise applicants for council housing according to need.

Housing waiting list applications are placed in bands, based on the urgency of the need to be re-housed. There are 5 bands, with band 1 being the highest and most urgent need and band 5 the lowest.

Transfer list applicants – tenants wishing to move from one council property to another – are judged only by their application date. If they have an urgent need to move they will be given a priority band and moved over to the housing waiting list.

75% of properties advertised will only be for housing waiting list applicants.
25% of properties advertised will only be for transfer list applicants.

The detailed rules are set out in our housing allocation scheme.

Read our information below if you think you may qualify for a medical priority.

If you think your current housing is unsuitable and you don't have a medical priority, you can ask us to assess your priority band using the form below. We may contact you if we need more information. Usually we will let you know the outcome within 28 days, but complex cases may take longer.

Housing application priority banding request

Working households

We help working households on both lists by reserving 20% of the available properties for applicants where a member of the household is working. These are shown on our property adverts as 'working households only'.

To get this help, you must show that you or a member of your household is either:

  • working at least 16 hours per week and have been doing so for the past 12 months
  • volunteering at least 16 hours per week and have been doing so for the past 12 months