Finding somewhere to live

Coronavirus (COVID-19) – finding somewhere to live

While our offices are closed, if you need housing advice on homelessness, getting temporary accommodation, our housing register or renting in social housing, you can email or phone 01375 652 820.

Coronavirus (COVID-19) – housing register

For at least 3 weeks from 25 March, you will not be able to bid for council housing or arrange a mutual exchange. New lettings will only be by direct offers to risk-assessed homeless households and applicants whose safety is at risk where they live – for example, due to abuse. We will contact tenants who were due to move out between 23 March and 19 April and offer them the choice to extend their notice period and move later, or withdraw their 'notice to quit' completely.

We may extend the 3-week period if necessary to follow government rules on staying at home and away from others (social distancing).

Your personal information

We need to collect personal information about applicants to assess the need for social housing.

We keep the information you give us private using data protection principles found in the law. We use an organisation called Northgate public services (Northgate) to store your information. Access is on a strict 'need to know' basis.

The transfer of data between us and Northgate is carried out securely in line with our data security rules.

More detailed information about the storage of personal information can be found in our housing allocation scheme: