Housing repairs and improvements

If you are unhappy with your repairs

If you don't like your council repairs or you are in any way unhappy with the service you have received, call our repairs section. They will take details from you and try and solve your problem.

Housing repairs

: 0800 074 0169

: repairs@thurrock.gov.uk

This line is open 24 hours a day, 7 days a week, free to call from landlines, call charges from mobile providers may vary.

Emails will be answered within 24 hours, Monday to Friday, 9am to 5pm.

If you do not want to do this or are not satisfied with the results, then you can write to us:

Thurrock Council Civic Offices
New Road, Grays, RM17 6SL

  • reception: 8am to 5:15pm, Monday to Thursday, and 8am to 4:45pm, Friday
  • public counters: 9am to 4:30pm, Monday to Friday
  • office hours: 8:45am to 5:15pm, Monday to Thursday, and 8:45am to 4:45pm, Friday

We also like to know when things go well. If you are pleased with the service you have received, please tell us.

We will reply in 10 days.