Housing repairs and improvements

Emergency repairs

We are currently only carrying out emergency repairs, as listed below.

An emergency repair will be carried out within 24 hours, usually on the day it was reported. Out of hours repairs will be made safe and secure until a permanent repair is made.

You may be charged if you falsely report an ordinary repair as an emergency.

Electricity and gas

Emergency repairs include:

  • total loss of electricity
  • unsafe power, lighting, switch or socket
  • total loss of gas supply
  • total loss of heating

Water

Emergency water repairs include:

  • blocked drain, stack or toilet, if there is only 1 toilet in the property
  • any leak of sewage
  • unstoppable leak from pipe, tank or cistern that cannot be contained by the tenant, is in contact with the electric supply, or will lead to a ceiling collapse
  • total loss of water supply
  • total loss of hot water

Building

Emergency building repairs include:

  • ceiling collapse
  • damage to asbestos-containing material
  • insecure ground floor window
  • insecure external door
  • faulty smoke alarms

Wet rooms and adapted showers

Emergency wet room and adapted shower repairs include:

  • wet room shower repairs for vulnerable residents with no other means of washing
  • wet room pumps or drainage
  • electric showers installed for a medical needs
  • shower aids and adaptations for medical needs

Reporting repairs

Go to our reporting repairs page to check who you should contact.