Housing repairs and improvements

Urgent, non-urgent and batch repairs

Unless considered an emergency repair, we classify repairs into the following categories.

Repairs we aim to do in 5 working days

These include:

  • total loss of heating between 1 April to 31 October
  • partial loss of heating all year round
  • containable leak from a pipe, tank or cistern
  • bad flush, where there is more than 1 toilet in property
  • re-fix wall socket or light switch
  • no hot water

Repairs we aim to do in 20 working days

These include:

  • carpentry repairs
  • floor and wall tiling repairs
  • non-urgent external drainage and glazing repairs

Batch repairs

We will do some repairs as part of a regular batch repair programme. We will tell you how long these are likely to take to complete.

These include:

  • boundary fencing repairs
  • plastering repairs
  • non-urgent guttering and drainage clearance work
  • external decorations
  • concreting, asphalting and paving
  • roofing and brickwork