Housing repairs and improvements

Extra help for vulnerable residents

You may get extra help with repairs if you are registered with us being vulnerable.

Examples of vulnerable adults include:

  • people with learning disabilities
  • people with mental health problems
  • older people
  • people with a physical disability or impairment

Additional support may be needed for vulnerable adults who experience:

  • physical frailty or chronic illness
  • sensory impairment
  • challenging behaviour
  • drug or alcohol problems
  • social or emotional problems
  • poverty or homelessness

There may be other reasons why someone is vulnerable.

We share a joint protocol with our partners for helping vulnerable people, including those living in council properties.