Housing repairs and improvements

How we deliver repairs

Appointments are offered on weekday mornings and afternoons. Available times are:

  • Monday to Friday mornings – 8am to 1pm
  • Monday to Friday afternoons – midday to 5pm

In some circumstances we offer extended repair times:

  • Monday to Friday evenings – 5pm to 6:30pm
  • Saturday mornings – 8am to 1pm

Our contractors

Contractors represent us and are expected to behave to the same high standard as our staff. On arrival they will introduce themselves and show a formal identification badge.

If you are not sure about a contractor's identification, do not let them in, contact our repairs line.

Housing repairs

: 0800 074 0169

: repairs@thurrock.gov.uk

This line is free to call and open 24 hours a day, 7 days a week.

Emails will be answered within 48 hours, Monday to Friday, 9am to 5pm.

Contractors will be wearing the proper uniform and will:

  • explain why they are there and what the works will mean to you
  • behave in a polite and professional manner at all times
  • not smoke, play music or use foul or abusive language
  • make sure that your home is properly protected from dust and paint
  • make sure all materials and equipment used on site are kept safe at minimum inconvenience to you