Housing repairs and improvements

Fence repairs

We are currently working on a high number of requests for repairs to fences at council housing. This means it's taking longer than usual to complete some repairs. We apologise for any inconvenience and expect to complete all overdue repairs by mid-September 2022.

How we deliver repairs

Appointments are offered on weekday mornings and afternoons. Available times are:

  • Monday to Friday mornings – 8am to 1pm
  • Monday to Friday afternoons – midday to 5pm

In some circumstances we offer extended repair times:

  • Monday to Friday evenings – 5pm to 6:30pm
  • Saturday mornings – 8am to 1pm

Our contractors

Contractors represent us and are expected to behave to the same high standard as our staff. On arrival they will introduce themselves and show a formal identification badge.

If you are not sure about a contractor's identification, do not let them in, contact our repairs line.

Housing repairs

: 0800 074 0169

: repairs@thurrock.gov.uk

This line is free to call and open 24 hours a day, 7 days a week.

Emails will be answered within 48 hours, Monday to Friday, 9am to 5pm.

Contractors will be wearing the proper uniform and will:

  • explain why they are there and what the works will mean to you
  • behave in a polite and professional manner at all times
  • not smoke, play music or use foul or abusive language
  • make sure that your home is properly protected from dust and paint
  • make sure all materials and equipment used on site are kept safe at minimum inconvenience to you